Return and Refund Policy

General:

• The user will be able to purchase the products marketed on the website by registering his/her data in the link: "BUY NOW".
• Warranty: 30 days for manufacturing defects of the deliverables (physical disks, USB keys or physical Manuals) finished its sales process until the delivery of the product at your home with the acknowledgment of receipt delivered by the logistics service provider.
• On the other hand, and in the event that the product has not been sent to the Customer due to lack of inventory, theft or loss by the logistics service provider or any force majeure, Sizer Electric will make a second attempt with the delivery conditions agreed with the customer and if this second delivery does not materialize, it will proceed to refund the amount paid.
• It is very important to always keep the order number, tracking number, and the confirmation email you receive.
• At the conclusion of the transaction; and if the product has already been received, keep the sales note or invoice as well, these will be your supporting documents.
• Upon receipt of the product, it must be checked immediately to verify the good condition of the product. Customer must communicate it immediately to the following e-mail address info@sizerelectric.com
• Sizer Electric informs its customers that the content and use of its website is reserved and directed solely and exclusively to an audience over 18 years old and that the territory in which Sizer Electric accepts and distributes orders is the Mexican Republic. For deliveries outside the marked territory we ask you to contact us by mail: Ventas@sizerelectric.com

Delivery time:

• The delivery of the products purchased on the website will be made to the address registered by the Customer in the field "shipping address" field and may take approximately 7 working days. When processing the order will be shared with the Customer the contracted tracking guide for delivery will be shared with the Customer.
• The time frame described above is an estimate is an estimateIt is therefore possible that this deadline may change due to logistical reasons and/or force majeure.
• Deliveries will have 3 attempts, after which the product will be held at the distribution center of the logistics company in the place where it was sent, awaiting instructions from the customer.
• The Customer will be able to check the status of his order on the website of the logistics service provider, with the tracking number that was generated at the time of purchase.
• Receipt of the product with a damaged, open or wet box must be notified immediately by the Customer. Customer by e-mail to info@sizerelectric.com

Payment:

• Payment is by credit card, debit card or bank transfer. The portal will be automatically redirected to the page of our electronic payment provider.
• This page does not store your card information, since it only connects with the bank so that the bank can make the payment.
• Only after confirmation of payment will the products be released for delivery to the address indicated by the customer. customer.

From the shipment:

• Standard Shipping is 5 to 7 business days and at no additional cost for deliveries within Mexico. For deliveries outside the national territory the delivery will have a cost of $1,000.00 Mexican pesos.

• Free Shipping is 5 to 7 working days free of charge as long as the delivery is within the national territory.

Billing:

• If you want to invoice your purchase, you must send the following information BEFORE the 25th of the month you made your purchase to ventas@sizerelectric.com. 
  • Order number.
  • Name or Company Name.
  • Tax domicile. 
  • CSF tax status certificate
  • Payment methods (credit or debit card).
  • E-mail (to send the Invoice).
  • Use of CFDI.

Of the return:

• Returns are accepted within 15 days of purchase, as long as they are due to manufacturing defects, the product is in perfect condition as received, without signs of use and with all its original accessories, remembering that the cost of the courier for return will be absorbed by the customer.

EXCEPTIONS:

The following are the exceptions where a purchase refund would apply.

1. Due to lack of inventory.
2. Any cause of force majeure, including theft or loss to the logistics provider, who is in charge of delivering the purchased item(s).

* The item must be sent in the same condition in which it was delivered, accompanied by the invoice or purchase note, and all accompanying accessories, to the following address: 

Caléndula 82, Col. Xotepingo, Alcaldía Coyoacán, CP.04610, CDMX, MEXICO to the attention of "Norma Leonce Mendoza" with the legend "Return of product due to manufacturing defect or lack of inventory".

The shipment of the product is at the exclusive charge of the CustomerThe amount of $150 with IVA included, which will be paid at any branch of BANCO BANAMEX to the CLABE account 002180702103808587 in the name of Sizer Electric S.A. DE C.V., within 10 working days after sending the refund request email, so please send an email to info@sizerelectric.com notifying the payment attaching the scanned deposit slip showing the bank's receipt stamp.

In order to make the reimbursement, the Customer is required to provide the following information in this e-mail:

• The bank account number.
• Full name of account holder.
• E-mail and telephone number (ten digits).
• Photo or scan of the purchase note or invoice.
• Official identification.

Upon receipt of the product, the refund will be made through a bank deposit to the data indicated by the Customer in the email. SHIPPING COSTS ARE NOT REIMBURSED.

For any questions or clarifications please send an email to the following address info@sizerelectric.comor WhatsApp +52 55 12285077.